Customer Service
Our customer service phone number is 877-909-0808 (toll-free in the US).
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment Methods and Tax
- Updating Your Account Information
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What countries do you ship to?
Schoolcarnivals To Go ships to the USA and Canada.
How much will it cost to ship my order?
We are currently offering free standard ground shipping on orders over $200 shipped to an address in the lower 48 states of the USA.
Our flat rate shipping rates are:
For Orders To the lower 48 To Alaska & Hawaii Up to $50.00 $10 $20 $50.01 - $100.00 $15 $30 $100.01 - $200.00 $20 $40 Over $200.00 Free $50 Do you offer express shipping?
Yes, see below for our shipping methods. The shipping cost for express shipping for orders is calculated from the weight of your order and your distance from us.
What shipping methods do you offer?
Our standard shipping method in the lower 48 states of the USA is FedEx Home Delivery to a residential address, and FedEx Ground for deliveries to business addresses. For rush deliveries in the lower 48 states, we also offer USPS Priority Mail, FedEx Express Saver and FedEx 2Day delivery. We do no currently offer overnight delivery.
Shipping to Alaska, Hawaii, and Canada is by USPS Priority Mail, or FedEx Ground to Canada.
How long will it take for you to ship my order?
Most orders are shipped the next business day after they are received. Our business days are Monday-Friday and exclude holidays. Occasioanlly we may need to backorder an item on your order if we are waiting for a delivery from our supplier. We will let you know if an item on your order will be delayed.
How long will my order be in transit?
Standard shipping in the lower 48 takes 5-7 business days, depending on how far you are from Oregon. PLEASE allow as much time as possible for transport, as weather or other factors can delay your shipment.
Canadian customers should allow extra time for their shipment to clear Customs. This can add 7-10 days to your delivery time.
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Can I return items I didn't use?
If you have leftover items after your event, you can return them to us for a refund. Items need to be in unused condition in thier original packaging. Items need to be in full, unopened units. You will need to pay the shipping cost to return the items to us.
What do I do if an item arrives broken or defective?
- If you have a problem with an item, please call our Customer Service number at 877-909-0808 (toll-free in the USA) or email swiwata@schoolcarnivals.com. We will work with you to find the best solution possible to your problem.
- Need help or have a question?
- Email us:
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swiwata@schoolcarnivals.com
Order by phone:- Call our toll-free line at 877.909.0808. Our representatives are known for friendly, personal service and are happy to help you. We're here Monday-Friday 9am - 5pm PT in the USA.
Shipping & Delivery
Privacy & Security
We are committed to your security and privacy. We want to make any shopping experience you have with us enjoyable, informative, convenient, and secure. To accomplish this we collect customer information that permits us to enhance your shopping experience and to communicate with you about our products. We want to assure you that your personal information is managed responsibly.
What information is collected?
We collect information from you that you provide when making a purchase or registering with us. The information collected may include your name, mailing address, email address, phone number, or credit card number. In addition to your personal information, we may maintain a record of your purchases.
How is my information used?
Personal information that is collected is used to confirm and process your order, to contact you regarding updates to your order or to provide you with marketing information regarding website and product updates.
Will my information be shared?
Schoolcarnivals To Go does not sell, rent or trade our customer information with third parties.
How does Schoolcarnivals To Go ensure my information is secure?
The security of your personal information is very important to us, and we have implemented measures to ensure your information is processed confidentially, accurately, and securely. Our website uses Secure Sockets Layer (SSL) technology to encrypt your order information, such as your name, address, and credit card number, during data transmission. Once you begin the checkout process you will be in secure mode and should see either a solid key icon or a locked padlock icon at the bottom of your Internet browser window. In addition, the beginning of the URL address at the top of your browser should change from “http” to “https”; the “s” standing for secure.
Returns & Replacements
Ordering
Payment Methods and Tax
What payment methods do you accept?
Schoolcarnivals To Go accepts MasterCard and Visa. You can use debit and check cards issued by these companies as well as their standard credit cards. For instance, if you are paying with a Visa Check Card, please select Visa from the drop-down menu during checkout when indicating the card type.
We do not currently accept purchase orders, international wire transfers, personal checks, money orders, cashier's checks or any other payment method not listed above. We do not ship COD. We are unable to apply manufacturers' coupons.
Do I have to pay sales tax?
Schoolcarnivals To Go is located in Oregon, which does not have a sales tax.
Updating Your Account Information
If you are a registered user online you may access your information by signing in and clicking on “My Account."
